Counselling Sessions

The best way to schedule an appointment with us is to use our online scheduling software. If you click "schedule an appointment" it will take you to a third-party website where you can use our online schedule to find an appointment time which works for you. This website is secure, encrypted, and completely confidential. 

If you would like to talk to us before scheduling your appointment, please call and leave a voicemail or email us and we will get back to you as soon as we can.

Payment

Counselling sessions are offered based on the recommended rate for psychology services in Newfoundland, $210 per 50 minute session. 

Fees are payable by credit card, cash, or e-transfer at the beginning or end of your session.

Coverage

Health insurance - Most health insurance plans will cover the majority of your fee, and will reimburse you when you provide a receipt. Check to see if your health insurance plan will require a referral from your doctor. 

You may have coverage available through your workplace's Employee Assistance Program (EAP). Direct billing is available for most EAPs. 

Cancellation Policy

We ask that you please provide 24 hours notice to cancel or reschedule an appointment. You may cancel or reschedule online, or by calling or emailing us. The hourly rate will be charged for missed appointments or appointments cancelled without the proper notice. 

Weather 

In the case of inclement weather, our clinic will be closed and your appointment will be rescheduled to the next available appointment time. We will follow the Newfoundland and Labrador English School District with regard to closures. 

Confidentiality

When you work with us, almost everything that we talk about is confidential. Anything you talk about will remain private and confidential, with a couple of exceptions which will be reviewed with you during the first session. Aside from these exceptions, no information will be released without your signed consent.

Parking

We have reserved parking spots on the side of the building, on Flavin Street. The signs say “Mind Matters Reserved Parking.” We kindly ask that our clients use these parking spots.